Returns and Exchanges
What is your return policy?
For most items, we are able to provide the customer an exchange. Because most of what we make is custom or limited-edition, we don't typically accept returns for refunds. We can offer store credit or an exchange in most cases. In the limited cases where we may accept a return, there is a restocking fee.
Why is there a restocking fee?
We charge a restocking fee in the limited instances when we do offer a refund because nearly all of our entire collection of items is limited-edition or custom and it will take us sometimes up to a year to resell the item you've returned (and in some instances even longer). What that means is when you order, you are likely ordering an item that has never been ordered before, or has been ordered less than ten times. Items that we do sell high volumes of, we are more likely to provide a refund for because we are able to resell them and are not stuck with them. If it is a high volume item, we may waive your restocking fee.
How do I do an exchange?
You must receive a return or exchange authorization in order to have your item refunded or exchanged. To receive your return or exchange authorization, please email us at email@example.com requesting your authorization. If your authorization is granted, you will be provided a return or exchange authorization number to include with your item in order for us to process your exchange or return. The return authorization must be written on the outside of your mailing package so we can verify your exchange or refund. IF THERE IS NO RETURN AUTHORIZATION NUMBER WRITTEN ON THE OUTSIDE OF YOUR RETURN OR EXCHANGE, YOUR ITEM(s) WILL BE RETURNED TO SENDER. Please carefully follow these steps so we can ensure your prices remain low and we can keep overhead low.
Once you receive your return or exchange authorization number, you can mail your package to us at:
3801 Chalk Butte Rd Unit 229
Cut Bank, MT
You are responsible for insuring your package and making sure it is delivered. We are not responsible if it is received damaged or if it is not received at all.
Once received we will review your items to make sure they haven't been worn or used, and footwear will be inspected carefully to ensure it complies with sanitation standards for resale. Then your refund or exchange will be processed and you should expect to receive your refund within 10 to 14 business days. If you have an exchange you should expect a new tracking number within 10 days of when your exchange is approved.
What happens if I don't receive my refund in 10 to 14 business days?
We always release your payment back to you (minus your restocking fee) and have no control over how long your financial institution takes to credit you back. Please call your financial institution for details regarding their transfer of refunds.
Are there any limitations on exchanges?
Yes. You may only exchange your item for the SAME ITEM within two sizes and only one exchange per order. We apologize, if your item is more than two sizes off from what you need, we will not be able to provide you with an exchange or refund. An item that is exchanged cannot be refunded, and only one exchange is allowed per item per order. We provide sizing and measurement charts on all items, and it is the customer's responsibility to ensure their measurements fall within the size needed.
We reserve the right to cancel any order due to a technical error or glitch. Just because an order is placed does not mean we have accepted it. An order is not considered accepted until it is shipped. Any order may be cancelled for any reason by us should we not be able to fulfill it.
Customers are limited to no more than 4 clearance items of the same product. No exceptions can be made to this policy. If you order more than 4 items, your order may be cancelled for failing to follow our Terms and Conditions.
ALL REFUNDS AND EXCHANGES ARE PERFORMED EXCLUSIVELY AT THE DISCRETION OF 49 DZINE (49 Design).