How do I know how long my order will take?
Processing times are listed in the processing section, or on the item description itself. Custom printed items usually take 10 business days to receive a tracking number- those are items with print all over them like shoes, hoodies, umbrellas, and purses. Items that are custom made here in our workshop will have the processing time listed on the actual item which is usually 5 to 7 business days. Those types of items are custom hoodies, custom car seat covers, custom powwow chairs- or anything that has custom listed in the title.
Why is some or all of my order coming from a foreign country?
We are a very small company. We couldn't possibly make every one of the 3,500 items we've designed by ourselves without help from manufacturers. We design our products and contract manufacturers in the US, Britain, Europe, and Asia to make them. We do make several of our products in-house. However, because we are a small Native-owned company, we can't afford the machinery necessary to make every item. Some machines cost $20,000 for shoe items. Other printing machines needed for our designs are $50,000. We design 99% of our products and the products we don't design, we provide from other suppliers because of demand by Natives. Every company that sells Native blankets with the popular designs you see at powwows gets their merchandise from other countries, and in order for us to be competitive, we have decided to also use manufacturers who have the machinery to produce what we design. We are the ONLY Native-owned company that designs Home Decor and Shoes. Hopefully some day when our company has the funding we can produce all of our products in the US or Canada. But trade laws currently make it extremely difficult to do that. The trade laws the US and Canada have entered into with foreign countries make some items like shoes nearly impossible to make in the US or Canada. The world of all-over-print items is ever-expanding, and our biggest goal is to purchase the machinery necessary to begin producing and printing our own items on the Blood Reserve here in Alberta, Canada. We realize that goal will take time and patience, and we appreciate your support in achieving that goal. As we are continuing to establish ourselves more in Canada, we also hope to provide free sewing and graphic design classes to Natives.
Before we contracted some manufacturers to help us, processing times could be months because it is extremely difficult to find talented individuals who are experienced enough in sewing and fabrication to make what we need. We are glad we have now cut processing time down on the items we make in our shop to 5 to 7 business days for custom and 2 to 4 weeks for all over print items we contract out.
We are Native-owned, and we do contract Native employees for the work we produce in-house. Our customers have consistently said processing time was the next most important thing to them after price, so in order to provide for the quickest possible processing and lowest prices of all the items we design, we decided contracting help from manufacturers was the best strategy. If we did manufacture everything in the United States, unfortunately the prices of several items would be more than double what they are now. We utilize American companies that manufacture legally and morally in other countries. We don't use sweat shop labor and take the time to ensure any manufacturers we work with are good to their workers and good to our customers.
I think I might have ordered the wrong size. Can I change it?
You can typically make changes to incorrect sizing within 24 hours after you order. After that, unfortunately, there isn't anything we can do because your item has already been put into production. Please email us immediately if you suspect you've ordered the wrong size.
Why is my order taking longer than you say?
There are a few reasons an order might take longer than our typical processing time. If you order more than three items, it's possible to delay your order in order for us to coordinate all of your items being completed fully and getting them shipped. If you order items that we make in different locations (we have a few locations in the US we use, and several others around the world), your order might be delayed slightly. If you have a bulk order of the same items, even custom items, it may extend processing time. The majority of orders are single item orders and will process rapidly.
Why does my order cost so much to ship?
All US orders have flat rate shipping fees based on how much is purchased. Orders for any country other than US are calculated by the USPS postal system by weight. Your order's total weight is calculated and then the shipping service that must be used is synced with the live rates utilized by the USPS. If your order costs a lot to ship and you're from outside the US, it's probably because it weighs more than the threshold weight for First Class International Shipping and is bumped up to Priority International weight which is substantially more. Only smaller orders will qualify for First Class International which is the cheapest rate we can get.
I would like to call you about my order, how come I can't find a number?
We do not have a customer service telephone line. We are required to document all communications with customers regarding their order, therefore we ask for your to email us if there are any questions or concerns about your order.
How come I can't cancel my order?
We usually process items very quickly which means usually when a cancellation is requested your item has already been made or is being processing. Because we make items that are limited edition or customized, we don't typical allow for cancellation custom of orders because then we are stuck with the product you've ordered. We aren't a warehousing retail unit, so being stuck with stock can cause us to lose money because limited edition and customized items are difficult to resell.
I got an email saying my address was unverified. What do I do?
If you got an email that your address was unverified, please email us immediately to confirm your address. We ship using USPS, so if your address is unverifiable, YOUR ITEM WILL NOT BE DELIVERED AND WILL BE RETURNED TO US OR OUR MANUFACTURER. If that happens, YOU ARE RESPONSIBLE for reshipping the item and any costs associated with reshipping for improper addresses. If you aren't sure if you can receive mail at your address, we have installed an address checker at checkout which will tell you your address is correct, or if it's unverified it will say "are you sure your address is correct?" If it says that, please enter a PO Box or verified address used by the USPS.